Customer Experience Agent - Car Rental Frontline

Fox Rent A Car Inc.; Burbank (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Fox Rent A Car in Burbank, CA is seeking Ready Line and Return Agents to deliver warm, efficient service at checkout and return. You will inspect vehicles, verify fuel and mileage, secure keys, and explain rental charges to customers with a friendly, professional approach.

Responsibilities include maintaining the ready line, ensuring cars are clean and prepped, and assisting customers with car location and luggage as needed. A team-focused attitude is essential.

Qualifications

• Top-notch people skills are required.
• Polite, friendly demeanor with customers.
• Ability to handle rental interactions and explain charges clearly.

Responsibilities

• Provide a warm, friendly welcome to returning customers.
• Conduct thorough vehicle inspections, note damage, record mileage and fuel levels.
• Secure keys and remove belongings from returned vehicles.
• Submit paperwork to notify management of mechanical issues.
• Review final rental contracts and explain charges to customers.
• Maintain a clean ready line area and ensure vehicles are cleaned and prepped.
• Facilitate vehicle exchanges or upgrades per customer requests.
• Assist customers in locating rental cars and help with luggage as needed.
• Support smooth vehicle flow by moving and parking cars within the facility.

Skills

People skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

Fox Rent A Car in Burbank, CA is seeking Ready Line and Return Agents to deliver warm, efficient service at checkout and return. You will inspect vehicles, verify fuel and mileage, secure keys, and explain rental charges to customers with a friendly, professional approach.

Responsibilities include maintaining the ready line, ensuring cars are clean and prepped, and assisting customers with car location and luggage as needed. A team-focused attitude is essential.