Car Rental Customer Experience Specialist

Europcar Group; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Fox Rent A Car is seeking energetic Customer Service Agents to be the face of the brand across ready line, return, and exit booth duties. You’ll maintain a clean area, ensure vehicles are prepared, inspect for damage, assist customers with locating vehicles, and process checkouts with clear explanations of charges.

We value top-notch people skills, patience, and a positive attitude, with a valid driver's license and high school diploma or equivalent.

Qualifications

• Valid Driver’s License
• High School Diploma or equivalent
• Top-notch people skills
• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience

Responsibilities

• Maintain a clean, organized ready line area
• Ensure all vehicles are cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests
• Confirm that a completed checkout slip accompanies each vehicle
• Assist customers in locating their rental vehicle and help with luggage
• Support the efficient flow of vehicles by moving and parking cars
• Perform other duties as assigned to support business needs and objectives
• Provide a warm, friendly welcome to all returning customers
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure vehicle keys and ensure personal belongings are removed
• Complete and submit paperwork to notify management of any issues
• Review final rental contract with the customer and explain charges
• Verify completion and correctness of customer rental agreements before finalizing checkouts
• Greet customers on exit with enthusiasm and professionalism
• Scan and manage documents
• Obtain customer signature on checkout slip
• Keep the exit booth clean and organized
• Send customers off with local information
• Perform other duties as assigned to support business needs and objectives

Skills

People skills

Customer service

Patience

Education

High School Diploma or equivalent

Job description

Fox Rent A Car is seeking energetic Customer Service Agents to be the face of the brand across ready line, return, and exit booth duties. You’ll maintain a clean area, ensure vehicles are prepared, inspect for damage, assist customers with locating vehicles, and process checkouts with clear explanations of charges.

We value top-notch people skills, patience, and a positive attitude, with a valid driver's license and high school diploma or equivalent.