Customer Experience Agent: Car Rental Frontline

Europcar-Mobility-Group; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Fox Rent A Car, part of Europcar Mobility Group, seeks Return Agents and Ready Line Agents to welcome customers and ensure smooth rentals. You will inspect returning vehicles for damage, mileage, fuel, secure keys, and complete required paperwork, explaining charges and reviewing contracts with customers.

Maintain a pristine ready line, prep cars, assist with luggage, and help customers locate vehicles. A valid driver's license and a high school diploma or equivalent are required.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot with a smile and maintain calm under pressure.

Responsibilities

• Greet returning customers warmly and conduct vehicle inspections for damage, mileage, and fuel.
• Secure keys, remove personal items, and complete required paperwork.
• Explain final charges and review rental contracts with customers.

Skills

People skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Fox Rent A Car, part of Europcar Mobility Group, seeks Return Agents and Ready Line Agents to welcome customers and ensure smooth rentals. You will inspect returning vehicles for damage, mileage, fuel, secure keys, and complete required paperwork, explaining charges and reviewing contracts with customers.

Maintain a pristine ready line, prep cars, assist with luggage, and help customers locate vehicles. A valid driver's license and a high school diploma or equivalent are required.