Customer Experience Agent (Bilingual Plus)

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI is hiring a Contact Center Representative to handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience. You will document interactions in the CRM and adhere to policies while meeting performance targets in a fast-paced environment.

Ideal candidates have at least 1 year in customer service, strong communication skills, and proficiency with CRM systems. Bilingual English/Spanish is a plus; 18+ and a High School diploma required.

Qualifications

• Excellent verbal and written communication skills.
• Fluent in English; Spanish a plus.
• 1 year of experience in a contact center or customer service role.
• Must be 18 years or older.
• Proficiency with computers and CRM systems.

Responsibilities

• Answer incoming calls and respond to customer inquiries courteously and efficiently.
• Provide accurate information about products, services, and policies.
• Resolve issues and escalate complex cases when needed.
• Document all interactions in the CRM system.
• Meet or exceed performance metrics (call quality, handle time, CSAT).
• Follow scripts and company procedures and compliance standards.
• Participate in ongoing training and coaching.

Skills

Verbal & written communication

Bilingual English/Spanish

Problem-solving & multitasking

CRM proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

CRM systems

Job description

MCI is hiring a Contact Center Representative to handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience. You will document interactions in the CRM and adhere to policies while meeting performance targets in a fast-paced environment.

Ideal candidates have at least 1 year in customer service, strong communication skills, and proficiency with CRM systems. Bilingual English/Spanish is a plus; 18+ and a High School diploma required.