Customer Experience Advocate I

Southcarolinablues; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Paid Time Off

On-site cafeterias & fitness centers

Education Assistance

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt, accurate, and courteous responses to member inquiries. This full-time on-site role includes working a training schedule and supporting multiple channels, with a focus on resolving issues efficiently.

You will document inquiries, coordinate with other departments, contribute to process improvements, and maintain accurate records while upholding the company’s commitment to exceptional member service

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• 2 years of customer service or call center experience preferred.

Responsibilities

• Respond to customer inquiries promptly via phone, email, web, or walk-in.
• Document inquiries and resolve issues with research as needed.
• Coordinate with other departments to resolve problems and provide updates.

Skills

Verbal & Written

Customer service

Stress management

Judgment

Organizational skills

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer skills

Office equipment

Word processing

Excel/Spreadsheets

Database skills

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt, accurate, and courteous responses to member inquiries. This full-time on-site role includes working a training schedule and supporting multiple channels, with a focus on resolving issues efficiently.

You will document inquiries, coordinate with other departments, contribute to process improvements, and maintain accurate records while upholding the company’s commitment to exceptional member service