Customer Care Specialist II

Southcarolinablues; Columbia, Northern (SC, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Paid Time Off (PTO)

Life Insurance

On-site cafeterias & fitness centers

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to provide prompt, accurate responses to inquiries. This on-site role in Columbia, SC may transition to hybrid after training, with a 40-hour work week from 7:30am to 4:00pm.

You will document inquiries, perform research, and coordinate with other departments to support members and providers, ensuring timely resolution and quality service.

Qualifications

• High School Diploma or equivalent required.
• 1 year of claims processing or customer service experience or Bachelor's Degree in lieu of work experience.

Responsibilities

• Respond to customer inquiries via telephone, written, web, or walk-in channels with accuracy and courtesy.
• Document inquiries and research as needed to resolve issues.
• Coordinate with other departments to resolve inquiries and provide updates.
• Offer feedback to management about problems and potential improvements.

Skills

Verbal communication

Written communication

Spelling & grammar

Interpersonal skills

Stress management

Judgment

Discretion

Multisystem learning

Education

High School Diploma or equivalent

Tools

Basic computer skills

Office equipment

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II to provide prompt, accurate responses to inquiries. This on-site role in Columbia, SC may transition to hybrid after training, with a 40-hour work week from 7:30am to 4:00pm.

You will document inquiries, perform research, and coordinate with other departments to support members and providers, ensuring timely resolution and quality service.