Client Support Specialist I

033 Palmetto GBA; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/dental/vision options

401k with company match

Life insurance

Paid time off

On-site facilities

Education assistance

Service recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina in Columbia, SC is seeking a full-time Customer Service Representative to respond to inquiries by phone, email, and in person with accuracy and courtesy. You will document interactions and assist with research to resolve issues.

Training runs 8 weeks from 8:00am to 4:30pm, after which you’ll shift to a full-time schedule between 8:00am and 6:00pm. The role includes benefits eligibility starting next month and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• 2 years of customer service or call center experience preferred.

Responsibilities

• Respond to inquiries by phone, written, web, or walk-in in a courteous and accurate manner.
• Document inquiries accurately and coordinate with other departments to resolve problems.
• Initiate adjustments or perform research to resolve inquiries and improve processes.
• Maintain records of complaints and provide feedback to management.
• Support adherence to productivity, quality, and timeliness standards.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Computer systems

Education

High School diploma or equivalent

Associate degree

Tools

MS Office

Job description

BlueCross BlueShield of South Carolina in Columbia, SC is seeking a full-time Customer Service Representative to respond to inquiries by phone, email, and in person with accuracy and courtesy. You will document interactions and assist with research to resolve issues.

Training runs 8 weeks from 8:00am to 4:30pm, after which you’ll shift to a full-time schedule between 8:00am and 6:00pm. The role includes benefits eligibility starting next month and a comprehensive benefits package.