Customer Service Advocate I-Part Time

ourhrconnect; Columbia (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I in Columbia, SC. This part-time position (30 hours/week) involves responding to inquiries promptly, researching issues, and coordinating with departments to resolve problems.

Training schedule is 8:00am–4:30pm for 8 weeks, then part-time hours between 8:00am–6:00pm. The ideal candidate has a high school diploma, strong communication and customer service skills, and the ability to learn multiple computer systems.

Qualifications

• High School diploma or equivalent is required.
• 2 years of customer service or call center experience preferred.
• Ability to learn and operate multiple computer systems.
• Excellent verbal and written communication.
• Strong organizational skills.
• Good judgment and problem-solving abilities.

Responsibilities

• Respond to customer inquiries promptly and courteously.
• Document inquiries and maintain records.
• Research and resolve issues with cross-department coordination.
• Assist with process improvements and daily operations.
• Meet productivity, quality and timeliness standards.
• Identify potential fraudulent activities and report them.

Skills

Verbal & written communication

People skills

Stress management

Judgment

Customer service

Multi-system proficiency

Education

High School Diploma or equivalent

Associate Degree

Job description

Summary

We are currently hiring for a Customer Service Advocate I to join BlueCross BlueShield of South Carolina. You will be providing prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.

Logistics :GPC

Location

• This position is part-time (30 hours/week) Monday - Friday in a typical office environment.
• Employees are required to work a training schedule of 8:00am to 4:30pm for 8 weeks.
• After training you will need to be available to work a part-time schedule between the hours on 8:00am to 6:00pm.
• Schedules will be provided after training.
• This role is located at 17 Technology Circle, Columbia, SC 29203.

Sponsorship

• This position is not eligible for sponsorship now or in the future.

What You'll Do

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
• Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You'll Need the Following

Required Education

• High School Diploma or equivalent

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations.
• Good judgment skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Other Tools

• Basic computer operating skills.
• Standard office equipment.

We prefer that you have

Preferred Education

• Associate Degree

Preferred Work Experience

• 2 years-of customer service or call center experience.

Preferred Software and Other Tools

• Knowledge of word processing, spreadsheet, and database software.

Work Environment

• Typical office environment.

What We Can Do for You

• We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with a