Customer Support Specialist I

ourhrconnect; Columbia (SC); Vor Ort; USD 19.000 - 25.000; Teilzeit

Zusammenfassung

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I in Columbia, SC. This part-time position (30 hours/week) involves responding to inquiries promptly, researching issues, and coordinating with departments to resolve problems.

Training schedule is 8:00am–4:30pm for 8 weeks, then part-time hours between 8:00am–6:00pm. The ideal candidate has a high school diploma, strong communication and customer service skills, and the ability to learn multiple computer systems.

Qualifikationen

• High School diploma or equivalent is required.
• 2 years of customer service or call center experience preferred.
• Ability to learn and operate multiple computer systems.
• Excellent verbal and written communication.
• Strong organizational skills.
• Good judgment and problem-solving abilities.

Aufgaben

• Respond to customer inquiries promptly and courteously.
• Document inquiries and maintain records.
• Research and resolve issues with cross-department coordination.
• Assist with process improvements and daily operations.
• Meet productivity, quality and timeliness standards.
• Identify potential fraudulent activities and report them.

Kenntnisse

Verbal & written communication

People skills

Stress management

Judgment

Customer service

Multi-system proficiency

Ausbildung

High School Diploma or equivalent

Associate Degree

Jobbeschreibung

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I in Columbia, SC. This part-time position (30 hours/week) involves responding to inquiries promptly, researching issues, and coordinating with departments to resolve problems.

Training schedule is 8:00am–4:30pm for 8 weeks, then part-time hours between 8:00am–6:00pm. The ideal candidate has a high school diploma, strong communication and customer service skills, and the ability to learn multiple computer systems.