Full-Time Customer Support Advocate I — Delight & Resolve

Palmetto GBA, LLC; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health plans

401k retirement savings with company?

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

Job summary

BlueCross BlueShield of South Carolina seeks a Customer Service Advocate I to respond promptly, accurately, and courteously to inquiries by phone, email, or in person. You will document inquiries, coordinate with other departments, and support process improvements.

The role is full-time on-site in Columbia, SC, with a training period 8:00am to 4:30pm for 8 weeks, followed by 8:00am to 6:00pm shifts. A high school diploma is required; an associate degree is preferred; two years of service

Qualifications

• High School Diploma or equivalent required.
• Preferred 2 years of customer service or call center experience.
• Knowledge of word processing, spreadsheet and database software.

Responsibilities

• Respond promptly, accurately and courteously to inquiries via telephone, email, web or walk-ins.
• Document inquiries and coordinate with other departments to resolve issues.
• Support process improvements and report issues to management.
• Maintain records on complaints and feedback and track resolution.
• Provide feedback to management on customer problems and needs.

Skills

Verbal and written communication

Customer service skills

Organizational skills

Stress management

Good judgment

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer skills

Job description

BlueCross BlueShield of South Carolina seeks a Customer Service Advocate I to respond promptly, accurately, and courteously to inquiries by phone, email, or in person. You will document inquiries, coordinate with other departments, and support process improvements.

The role is full-time on-site in Columbia, SC, with a training period 8:00am to 4:30pm for 8 weeks, followed by 8:00am to 6:00pm shifts. A high school diploma is required; an associate degree is preferred; two years of service