Part-Time Customer Service Champion I

Palmetto GBA, LLC; Columbia (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

BlueCross BlueShield of South Carolina is hiring a part-time Customer Service Advocate I in Columbia, SC. You will respond to inquiries via phone, email, or in person, document interactions, and coordinate with other departments to resolve issues.

The role requires strong communication skills, the ability to handle stress, and proficiency with basic office software. Training is provided, with an 8-week schedule and a 30-hour work week.

Qualifications

• High School diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to learn and operate multiple computer systems.
• Prefer 2 years of customer service or call center experience.

Responsibilities

• Respond to customer inquiries accurately, timely and courteously.
• Document inquiries and coordinate with other departments to resolve problems.
• Provide feedback to management on customer issues and process improvements.
• Maintain records of complaints and monitor for resolution.

Skills

Verbal communication

Written communication

Customer service

High stress handling

Multitasking

Education

High School Diploma

Associate Degree

Tools

MS Word

MS Excel

Database software

Job description

BlueCross BlueShield of South Carolina is hiring a part-time Customer Service Advocate I in Columbia, SC. You will respond to inquiries via phone, email, or in person, document interactions, and coordinate with other departments to resolve issues.

The role requires strong communication skills, the ability to handle stress, and proficiency with basic office software. Training is provided, with an 8-week schedule and a 30-hour work week.