Customer Care Phone Advocate — Deliver Fast Help

Pgba, Llc; Florence (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Paid time off (PTO)

On-site cafeterias

Job summary

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I for an on-site role in Florence, SC. You will respond to member inquiries, document details, and coordinate with internal teams to resolve issues.

The role emphasizes strong communication, courtesy, and the ability to manage multiple computer systems in a fast-paced environment. Training and office hours are standard business times.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal communication and strong customer service.
• Ability to handle high stress and learn multiple computer systems.
• Preferred: 2 years in a call center or customer service role.

Responsibilities

• Respond to telephone inquiries accurately, timely and courteously.
• Document inquiries and initiate minor adjustments as needed.
• Coordinate with other departments to resolve problems.
• Provide feedback to management on customer issues and needs.
• Maintain records of complaints and support process improvements.
• Identify and report suspected fraud or system errors.

Skills

Verbal communication

Customer service

Stress management

Good judgment

Team/organizational skills

Multisystem navigation

Education

High School Diploma or equivalent

Associate Degree (preferred)

Tools

Basic computer skills

Word processing

Spreadsheet software

Database software

Job description

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I for an on-site role in Florence, SC. You will respond to member inquiries, document details, and coordinate with internal teams to resolve issues.

The role emphasizes strong communication, courtesy, and the ability to manage multiple computer systems in a fast-paced environment. Training and office hours are standard business times.