Phone Support Specialist I — Customer Care

Southcarolinablues; Florence (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k plan

Life Insurance

Paid Time Off

On-site cafeteria

Job summary

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to answer and resolve customer inquiries by phone. This on-site role is based in Florence, SC, a full-time position offering 40 hours per week with standard business hours and potential overtime as needed.

Responsibilities include accurately documenting inquiries, coordinating with other departments, and providing feedback to improve processes.

Qualifications

• High School Diploma required.
• 2 years customer service or call center experience preferred.
• Excellent verbal communication and strong organizational skills.
• Ability to handle high-stress situations.

Responsibilities

• Respond to telephone inquiries accurately and courteously.
• Document inquiries and coordinate with other departments.
• Process minor adjustments and assist with research to resolve issues.
• Provide feedback and maintain records of complaints.

Skills

Verbal communication

Customer service

Stress management

Multitasking

Computer skills

Education

High School Diploma

Associate Degree

Tools

MS Office

CRM software

Job description

BlueCross BlueShield of South Carolina is hiring a Customer Service Phone Advocate I to answer and resolve customer inquiries by phone. This on-site role is based in Florence, SC, a full-time position offering 40 hours per week with standard business hours and potential overtime as needed.

Responsibilities include accurately documenting inquiries, coordinating with other departments, and providing feedback to improve processes.