Customer Experience Advocate

Safelite Group; Warwick, Northern (RI, KY); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage

Paid time off

Job summary

Safelite Group in Warwick, RI is seeking a Customer Advocate to greet customers, handle calls and emails, and process work orders and invoicing, delivering a memorable first impression.

You will manage inbound inquiries, schedule and bill, verify information, and support payments while maintaining service excellence in a busy setting. A high school diploma and 1–3 years of customer service experience are required, with up to 10% travel.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and ability to wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Confirm and complete work order information, including insurance verification.
• Handle administrative tasks like buyouts, invoices, and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma or GED

Job description

Safelite Group in Warwick, RI is seeking a Customer Advocate to greet customers, handle calls and emails, and process work orders and invoicing, delivering a memorable first impression.

You will manage inbound inquiries, schedule and bill, verify information, and support payments while maintaining service excellence in a busy setting. A high school diploma and 1–3 years of customer service experience are required, with up to 10% travel.