Customer Experience Advocate

Safelite; Modesto (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression for our customers. You’ll handle in-shop greeting, administrative tasks, scheduling, work orders, and invoicing, delivering a friendly and efficient experience.

Responsibilities include managing calls and emails, verifying information, and supporting service issues with proactive solutions while maintaining accuracy and professionalism. This role emphasizes strong communication and teamwork in a fast-paced environment.

Qualifications

• High School Diploma/GED or equivalent required.
• 1–3 years of telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and PPE as required.
• Travel up to 10% may be required.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information, including insurance verification and parts.
• Process buyouts, invoices, work orders, and credit memos.
• Review orders from the national contact center and manage dealer parts/orders.
• Perform other duties as assigned.

Skills

Customer service

Telephone handling

Professional appearance

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first impression for our customers. You’ll handle in-shop greeting, administrative tasks, scheduling, work orders, and invoicing, delivering a friendly and efficient experience.

Responsibilities include managing calls and emails, verifying information, and supporting service issues with proactive solutions while maintaining accuracy and professionalism. This role emphasizes strong communication and teamwork in a fast-paced environment.