Customer Experience Advisor — Car Buying & Service

CarMax Inc.

New Jersey

On-site

USD 28,000 - 43,000

Full time

5 days ago

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Benefits offered by this job

Team-based bonus

Paid time off

Holiday pay

Benefits portal

Job summary

CarMax is seeking a Customer Specialist to deliver an iconic, customer-first experience throughout the car-buying and selling journey. You will guide customers from appraisals and test drives to handling paperwork and repair orders, ensuring a seamless, transparent process aligned with CarMax’s values of honesty and innovation.

The role offers variety, autonomy, and opportunities to collaborate across teams while making a meaningful impact on every customer interaction.

Qualifications

Strong communication, reliability and teamwork are required.
Experience balancing customer needs with process; ability to follow steps accurately.
Ability to build relationships and deliver win-win solutions.

Responsibilities

Deliver exceptional customer service through sales guidance, appraisals, test drives, and financing applications.
Conduct vehicle condition assessments and document appraisal details for buyers.
Manage inventory processes including check-in, scanning, and reconciliation.
Perform cosmetic inspections to meet CarMax Quality Standards.
Handle paperwork, reports, and payments with accuracy.
Coordinate service appointments and review repair invoices for billing accuracy.