Customer Experience & Admin Specialist

Safelite; Burnsville, Northern (MN, KY); Híbrido; USD 27.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Medical coverage

PTO & holidays

Volunteer days

Tuition reimbursement

Paid training

Descripción de la vacante

Safelite Group, Inc. in Burnsville, MN is seeking a Customer Advocate to greet customers, handle calls and emails, and coordinate service orders with a focus on accuracy and a memorable customer experience.

The role involves scheduling, invoicing, and various administrative tasks, with comprehensive training, benefits, and tuition reimbursement. It offers opportunities for professional growth in a fast-paced environment.

Formación

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsabilidades

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Conocimientos

Customer service

Telephone handling

Administrative tasks

Professional appearance

Educación

High School Diploma/GED/Equivalent

Descripción del empleo

Safelite Group, Inc. in Burnsville, MN is seeking a Customer Advocate to greet customers, handle calls and emails, and coordinate service orders with a focus on accuracy and a memorable customer experience.

The role involves scheduling, invoicing, and various administrative tasks, with comprehensive training, benefits, and tuition reimbursement. It offers opportunities for professional growth in a fast-paced environment.