Customer Engagement Specialist — Hybrid (Mon–Fri)

Dasher Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Dasher Services, Inc. is hiring for a customer service-oriented position in Harrisburg. You will handle inquiries, assist customers with products and services, and participate in ongoing training to improve performance. The role offers a hybrid schedule after an introductory period, typically three days in office.

The company emphasizes a welcoming environment, focus on helping the community, and a robust benefits package for employees working 24 hours or more per week.

Qualifications

• High school diploma or GED required.
• 1 year call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web-based applications.
• Strong data entry, phone, verbal communication, and active listening skills.

Responsibilities

• Handle and respond to all inbound and outbound customer inquiries.
• Complete trainings and participate in ongoing trainings and mentoring.
• Use knowledge of products/services to assist members and resolve issues.
• Work with confidential information and comply with laws.
• Be proactive, empathetic, and patient in communication.
• Engage with customers to advocate for issue resolution.
• Explain programs and services to members.
• Document data in databases and complete reporting.
• Mail documentation to members if applicable.
• Attend community outreach events to share services.
• Follow communication guidelines (FAQs).

Skills

Customer service

Data entry

Active listening

Verbal communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Dasher Services, Inc. is hiring for a customer service-oriented position in Harrisburg. You will handle inquiries, assist customers with products and services, and participate in ongoing training to improve performance. The role offers a hybrid schedule after an introductory period, typically three days in office.

The company emphasizes a welcoming environment, focus on helping the community, and a robust benefits package for employees working 24 hours or more per week.