Hybrid Call Center Engagement Specialist

Dasher, Inc.; Harrisburg (Dauphin County); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and vision insurance

Disability and life coverage

401(k) with company match

Generous Paid Time Off

Hybrid work model

Job summary

Dasher, Inc. is seeking a customer service-oriented professional to handle inbound and outbound inquiries and provide a personalized experience. The role offers a hybrid schedule after an introductory period, typically 3 days per week in the office, with a starting pay of $16 per hour and a benefits package.

You will train and grow through ongoing development opportunities while supporting community outreach and completing required documentation.

Qualifications

• High school diploma or GED required.
• 1 year of call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web applications.
• Strong data entry, phone, verbal communication, and active listening skills.

Responsibilities

• Handle inbound and outbound customer inquiries accurately.
• Complete trainings and participate in ongoing development opportunities.
• Use knowledge of products/services to assist members and deliver a personalized experience.
• Work with confidential customer information and comply with laws.
• Be proactive, patient, empathetic, and understanding in communications.
• Advocate on behalf of customers to resolve issues.
• Explain programs and services to members and customers.
• Document data in applicable databases and complete required reporting.
• Mail documentation to members if applicable.
• Attend community outreach events to share information about member services.
• Follow set communication guidelines to address customer needs.

Skills

Data entry

Phone communication

Verbal communication

Active listening

Multitasking

Time management

Clear communication

System navigation

Education

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Dasher, Inc. is seeking a customer service-oriented professional to handle inbound and outbound inquiries and provide a personalized experience. The role offers a hybrid schedule after an introductory period, typically 3 days per week in the office, with a starting pay of $16 per hour and a benefits package.

You will train and grow through ongoing development opportunities while supporting community outreach and completing required documentation.