Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Worcester (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance bonuses

Structured training & growth

Job summary

Renewal by Andersen | Esler Companies in Worcester, MA seeks a Customer Engagement Specialist to be the first contact for homeowners exploring window and door replacements. You will handle inbound and outbound calls, qualify leads, and schedule in-home consultations while delivering an exceptional customer experience.

You will use CRM tools to track interactions, follow up on marketing inquiries, and collaborate closely with sales and operations; the role offers structured training, clear growth

Qualifications

• Experience handling inbound and outbound calls with a focus on customer experience.
• Ability to qualify homeowner leads and schedule in-home consultations.
• Proficiency with CRM tools to track interactions and follow up on inquiries.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacements.
• Handle inbound and outbound calls, qualify leads, and schedule in-home consultations.
• Provide an exceptional customer experience and collaborate with sales and operations.
• Track interactions in the CRM and follow up on marketing inquiries.

Skills

CRM proficiency

Lead qualification

Customer service

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this role, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and provide an exceptional customer experience. You’ll use CRM tools to track interactions, follow up on marketing inquiries, and collaborate closely with sales and operations. Esler Companies offers structured training, clear growth paths, and performance-based bonuses in a performance-driven, people-focused culture.