Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Northbridge (MA); On-site; USD 48,000 - 58,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations.

In a performance-driven, people-focused culture, you’ll deliver an exceptional customer experience, collaborate with sales and operations, and use CRM tools to track interactions and follow up with prospects.

Qualifications

• First point of contact for homeowners exploring window and door replacement.
• Handle inbound and outbound calls, qualify leads, schedule in-home consultations.

Responsibilities

• Handle inbound and outbound calls, qualify leads, schedule in-home consultations, deliver an exceptional customer experience.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.