Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Princeton (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacement.
• Handle inbound and outbound calls and qualify leads.
• Schedule in-home consultations and deliver an exceptional customer experience.
• Collaborate with sales and operations to move prospects through the funnel.
• Use CRM tools to track interactions and follow up with prospects.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.