Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Westford (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist in Massachusetts. You will be the first contact for homeowners considering window and door replacements, handling calls, qualifying leads, and scheduling in-home consultations.

You’ll collaborate with sales and operations to deliver an exceptional customer experience and use CRM tools to track interactions. Join a performance-driven, people-focused culture with comprehensive training, clear career paths, and

Qualifications

• Inbound and outbound call handling
• Lead qualification and scheduling
• CRM data entry and follow-up
• Team collaboration with sales and operations

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacements.
• Qualify leads and schedule in-home consultations.
• Provide exceptional customer experiences and follow-up on prospects.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.