Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Milford (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training

Career path

Performance-based rewards

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a

Qualifications

• Customer service or sales experience preferred.
• Ability to communicate clearly and persuasively.
• Familiarity with CRM systems and data entry.

Responsibilities

• Handle inbound and outbound calls to homeowners.
• Qualify leads and schedule in-home consultations.
• Deliver exceptional customer experience throughout the journey.
• Collaborate with sales and operations teams.
• Use CRM tools to track interactions and follow up with prospects.

Skills

Inbound/outbound calls

Lead qualification

CRM proficiency

Communication

Sales collaboration

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.