Customer Engagement Specialist

Renewal by Andersen | Esler Companies; West Boylston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Clear career paths

Performance-based rewards

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In a performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Qualifications

• Experience handling inbound and outbound calls.
• Ability to qualify leads and schedule in-home consultations.
• Deliver exceptional customer experience and follow-up.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacement.
• Qualify leads, manage callbacks, and set up in-home consultations.
• Collaborate with sales and operations to move opportunities forward.
• Use CRM tools to track interactions and follow up with prospects.

Skills

CRM proficiency

Lead qualification

Outbound calls

Inbound calls

Customer service

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.