Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Oxford (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

You will collaborate with sales and operations, use CRM tools to track interactions, and contribute to a performance-driven culture with clear career paths and rewards in a growing

Qualifications

• Experience handling inbound and outbound calls.
• Familiarity with CRM tools.
• Ability to schedule in-home consultations.

Responsibilities

• Handle inbound and outbound calls to prospects.
• Qualify leads and schedule in-home consultations.
• Deliver exceptional customer experience and collaborate with sales and operations.

Skills

Lead qualification

Customer service

Communication

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.