Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Clinton (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners considering window and door replacements. In this performance-driven, people-focused role, you’ll handle inbound and outbound calls, qualify leads, and schedule in-home consultations.

You’ll document interactions in our CRM, support sales and operations teams, and help customers understand our products and services.

Qualifications

• Handling inbound and outbound calls to qualify leads and set up in-home consultations.
• Documenting customer interactions in CRM and supporting sales and operations teams.

Responsibilities

• Be the first contact for homeowners exploring window and door replacements.
• Qualify leads and schedule in-home consultations for the sales team.

Skills

Inbound calls

Outbound calls

Lead qualification

Schedule consultations

CRM documentation

Cross-team collaboration

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused role, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and provide clear information on our products and services. You’ll use CRM tools to document interactions, follow up on inquiries, and support sales and operations teams. We offer robust training, defined career paths, and performance-based rewards in a collaborative, growth-oriented culture.