Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Harvard (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

You will collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Responsibilities

• Handle inbound and outbound calls with homeowners exploring window and door replacement.
• Qualify leads and schedule in-home consultations to advance the sale.
• Collaborate with sales and operations and use CRM tools to track interactions and follow up with prospects.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.