Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Marlborough (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement in Marlborough, MA. In a performance-driven culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

You’ll collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Qualifications

• No formal education requirements stated in the ad.
• Candidates should be comfortable making inbound and outbound calls.
• Experience using CRM systems is beneficial.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacement.
• Handle inbound and outbound calls, qualify leads, and schedule in-home consultations.
• Collaborate with sales and operations and use CRM tools to track interactions.
• Follow up with prospects and deliver an exceptional customer experience.

Skills

Customer service

CRM software

Outbound calls

Tools

CRM tools

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.