Customer Engagement Specialist

California Concepts; Long Beach (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

California Concepts in Long Beach is seeking a Customer Engagement Specialist to interact with customers, support client campaigns, and contribute to sales goals in a team‑oriented environment.

This entry level role offers hands‑on experience in customer service, sales, and leadership development, with training and coaching provided. The position is in‑person with daytime hours and compensation of $18–$23 per hour plus potential bonuses discussed at interview.

Qualifications

• Previous customer service or sales experience is helpful but not required.
• Training and ongoing coaching are provided.
• Entry level; on‑the‑job training available.

Responsibilities

• Engage with customers through face‑to‑face conversations.
• Represent client products and services professionally.
• Ask questions to understand customer needs and interests.
• Present appropriate products, services, and sales options.
• Support customer acquisition and new sales.
• Work toward individual and team sales goals.
• Provide accurate information and answer customer questions.
• Track customer interactions and sales results.
• Participate in ongoing customer service, sales, and leadership training.

Skills

Customer service

Sales

Communication

Relationship building

Teamwork

Initiative

Coachability

Job description

We are hiring a Customer Engagement Specialist to join our growing team. This position provides hands‑on experience in customer engagement, sales, communication, business development, and leadership development within a team‑oriented environment. You’ll interact directly with customers while supporting client sales campaigns. The role focuses on creating positive customer interactions, understanding individual needs, presenting relevant products and services, and contributing to new sales and customer acquisition.

What You’ll Do

• Engage with customers through face‑to‑face conversations
• Represent client products and services professionally
• Ask questions to understand customer needs and interests
• Present appropriate products, services, and sales options
• Support customer acquisition and new sales
• Work toward individual and team sales goals
• Provide accurate information and answer customer questions
• Track customer interactions and sales results
• Participate in ongoing customer service, sales, and leadership training

What We’re Looking For

Previous customer service or sales experience is helpful but not required. Training and ongoing coaching are provided.

We’re looking for someone who:

• Communicates confidently and professionally
• Enjoys meeting and speaking with new people
• Can build rapport with different personalities
• Is dependable and able to manage responsibilities
• Works well independently and as part of a team
• Is interested in developing customer service, sales, and leadership skills
• Takes initiative and is willing to learn
• Responds well to coaching and feedback
• Is comfortable working toward measurable goals
• Wants practical experience that can translate into future business, management, customer relations, or leadership roles

Candidates with experience or education in the following areas may have transferable skills that align well with this position:

• Customer service, customer experience, or customer relations
• Retail, merchandising, or store operations
• Business, marketing, communications, or management
• Hospitality, restaurants, serving, bartending, or guest services
• Sports, athletics, fitness, coaching, or recreation
• Student organizations, clubs, campus activities, or team leadership
• Brand ambassador or promotional marketing roles
• Account management or client relations
• Business development or lead generation
• Customer acquisition or customer retention
• Training, mentoring, tutoring, or peer leadership
• Entrepreneurship or other goal‑oriented environments

Professional Development

This position provides opportunities to develop practical skills that can transfer across a variety of professional environments, including:

• Customer engagement and relationship building
• Sales and customer acquisition
• Leadership and team development
• Professional communication
• Public speaking and presentations
• Goal setting and performance tracking
• Training and peer coaching
• Time management and organization
• Problem‑solving and decision‑making

Additional responsibilities may become available based on performance, experience, and business needs.

• Job Type: Full‑time
• Schedule: Daytime schedule with some flexibility based on campaign needs
• Work Setting: In‑person
• Experience Level: Entry level; training provided
• $18‑$23 hourly pay and any applicable bonus or incentive opportunities will be discussed during the interview process.

We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.