Remote Hospitality Customer Support Agent

Placements24; Windsor Park (TN); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based bonuses

Health and wellness benefits

Paid time off

Opportunities for professional growth

Job summary

Placements24 is seeking a Remote Hospitality Customer Support Agent to assist guests from home, handling inquiries, bookings, and issues across phone, email, and chat, supporting operations tied to East London.

The role requires hospitality experience, strong English communication, and comfort with remote work and digital tools; offers competitive salary, bonuses, flexible schedule, health benefits, PTO, and growth opportunities.

Qualifications

• Experience in customer support, preferably in the hospitality or travel industry.
• Excellent verbal and written English communication skills.
• Proficient with customer support software and online tools.
• Strong problem-solving with a patient, customer-focused attitude.
• Able to work remotely with a reliable internet connection.

Responsibilities

• Handle guest inquiries via phone, email, and chat professionally.
• Assist guests with bookings: modifications, cancellations, information.
• Troubleshoot and resolve guest issues for a positive outcome.
• Maintain accurate records of interactions and transactions.
• Collaborate with internal teams to resolve complex issues and ensure satisfaction.

Skills

Customer support

Hospitality

English proficiency

Remote work independently

Problem solving

Job description

About the Role

Our client is seeking an empathetic and efficient Remote Hospitality Customer Support Agent to provide outstanding service to their guests from the comfort of their own home. You will be the first point of contact for guests, addressing inquiries, managing bookings, and resolving issues across various communication channels. This role is critical in maintaining guest satisfaction and reinforcing the brand's commitment to exceptional service, remotely supporting operations connected to East London . Ideal candidates are passionate about hospitality and possess strong digital communication skills.

Key Responsibilities

• Handle guest inquiries, concerns, and requests via phone, email, and chat in a professional manner.
• Assist guests with booking modifications, cancellations, and general information.
• Troubleshoot and resolve guest issues effectively, ensuring a positive outcome.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to elevate complex issues and ensure guest satisfaction.

Requirements

• Proven experience in customer support, preferably in the hospitality or travel industry.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer support software and online communication tools.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work independently in a remote environment with a reliable internet connection.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible remote work schedule.
• Comprehensive health and wellness benefits.
• Paid time off and opportunities for professional growth.
• Be part of a globally recognized brand delivering exceptional guest experiences from anywhere, supporting the vision from East London .