Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Millbury (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive training

Career paths

Performance-based rewards

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In a performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Responsibilities

• Handle inbound and outbound calls with homeowners
• Qualify leads and schedule in-home consultations
• Collaborate with sales and operations
• Track interactions using CRM tools
• Deliver an exceptional customer experience

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.