Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Shrewsbury (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive training

Career progression

Performance-based rewards

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inquiries, qualify leads, and schedule in-home consultations to drive sales.

In a performance-driven environment, you’ll collaborate with sales and operations, use CRM tools to track interactions, and deliver an exceptional customer experience. We provide comprehensive training and clear career paths.

Qualifications

• Handle inbound and outbound calls to qualify leads.
• Schedule in-home consultations and coordinate with sales.
• Deliver exceptional customer experience and follow up.
• Use CRM tools to track interactions.
• Training, clear career paths, and performance rewards.

Responsibilities

• Be the first contact for homeowners exploring window and door replacement.
• Qualify leads, schedule in-home consultations and follow up with prospects.
• Collaborate with sales and operations to move opportunities forward.
• Track interactions in CRM and ensure timely follow-ups.
• Contribute to a performance-driven culture within the team.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.