Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Rutland (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training

Clear career paths

Performance-based rewards

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, and set in-home consultations.

In a performance-driven culture, you’ll collaborate with sales and operations, use CRM tools to track interactions, and deliver an exceptional customer experience from initial contact through follow-up.

Responsibilities

• Handle inbound and outbound calls
• Qualify leads and schedule in-home consultations
• Deliver exceptional customer experience
• Collaborate with sales and operations
• Use CRM tools to track interactions
• Follow up with prospects

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.