Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Framingham (MA); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Training Provided

Career Path

Performance Bonuses

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Qualifications

• Experience handling inbound/outbound calls and qualifying leads.
• Ability to schedule in-home consultations and deliver strong customer experiences.
• Proficient with CRM systems to track interactions and follow-ups.

Responsibilities

• Be the first point of contact for homeowners exploring replacement options.
• Qualify leads, schedule in-home consultations, and nurture prospects.
• Collaborate with sales and operations to ensure smooth customer journeys.

Skills

Inbound Calls

Outbound Calls

Lead Qualification

CRM Tools

Customer Service

Tools

CRM Software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.