Customer Engagement Specialist

Renewal by Andersen | Esler Companies; Weston (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In a performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, and set in-home consultations.

You’ll collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects to deliver an exceptional customer experience.

Qualifications

• Experience handling customer inquiries.
• Strong phone and communication skills.
• Ability to qualify leads and schedule visits.

Responsibilities

• Handle inbound and outbound calls from homeowners.
• Qualify leads and schedule in-home consultations.
• Collaborate with sales and operations to ensure smooth handoffs and follow-up.

Skills

Inbound calls

Lead qualification

CRM usage

Tools

CRM software

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience. Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects. We provide comprehensive training, clear career paths, and performance-based rewards in a fast-growing construction industry leader.