Customer Engagement Pro: Training & Growth Path

Renewal by Andersen | Esler Companies; Princeton (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Responsibilities

• Be the first point of contact for homeowners exploring window and door replacement.
• Handle inbound and outbound calls and qualify leads.
• Schedule in-home consultations and deliver an exceptional customer experience.
• Collaborate with sales and operations to move prospects through the funnel.
• Use CRM tools to track interactions and follow up with prospects.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. In this performance-driven, people-focused culture, you’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

Collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.