Customer-Driven Teller: Cash Handling & Service

Santander US; Boston (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in Boston is seeking a Teller to deliver exceptional customer service, handle transactions, and support branch operations. You’ll process deposits and withdrawals, manage cash, and stay compliant with policy and risk controls while helping customers explore digital self‑service options.

The role requires at least a high school diploma, 6+ months cash handling and customer service experience, and the ability to work weekends/evenings. Fluency in English essential; Spanish a plus.

Qualifications

• High school diploma, or GED - Required
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Customer service

Risk awareness

Attention to detail

Communication skills

Policy compliance

Math skills

Multitasking

Availability (weekends/evenings)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in Boston is seeking a Teller to deliver exceptional customer service, handle transactions, and support branch operations. You’ll process deposits and withdrawals, manage cash, and stay compliant with policy and risk controls while helping customers explore digital self‑service options.

The role requires at least a high school diploma, 6+ months cash handling and customer service experience, and the ability to work weekends/evenings. Fluency in English essential; Spanish a plus.