Customer-Focused Teller: Cash, Service & Trust Builder

Santander US; Worcester (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in Worcester, MA is seeking a Teller to assist customers with a range of banking needs. You will process deposits, withdrawals and transfers, handle cash, and uphold policies to prevent fraud, while delivering outstanding service.

The role requires 6+ months in cash handling and customer service, along with strong communication, attention to detail, and comfort with digital tools. Weekend/evening availability is needed.

Qualifications

• High school diploma or GED or equivalent work experience required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized, and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area and a welcoming environment.
• Responsibilities may extend to nearby branches based on business needs.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Communication skills

Computer proficiency

Basic math skills

Multi-tasking

Flexible schedule

Digital tools usage

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in Worcester, MA is seeking a Teller to assist customers with a range of banking needs. You will process deposits, withdrawals and transfers, handle cash, and uphold policies to prevent fraud, while delivering outstanding service.

The role requires 6+ months in cash handling and customer service, along with strong communication, attention to detail, and comfort with digital tools. Weekend/evening availability is needed.