Customer‑Focused Teller: Grow with Tech-Driven Banking

Santander US; Brockton (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital tools. You will maintain cash accuracy, follow policies, and deliver exceptional service in a fast-paced branch environment.

Requirements include a high school diploma or GED and 6+ months cash handling and customer service experience. The role may require weekend/evening hours and computer proficiency.

Qualifications

• High school diploma or GED is required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to engage customers.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service options and digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment.
• Responsibilities may extend to nearby branches based on business needs.

Skills

Cash Handling

Customer Service

Communication Skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote digital tools. You will maintain cash accuracy, follow policies, and deliver exceptional service in a fast-paced branch environment.

Requirements include a high school diploma or GED and 6+ months cash handling and customer service experience. The role may require weekend/evening hours and computer proficiency.