Teller: Elevate Customer Experience with Tech-Savvy Service

Santander US; Reading (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Santander Benefits

Competitive rewards package

Job summary

Santander US in Reading, MA is seeking a Teller to assist customers with banking needs, process transactions, and deliver friendly service. You will handle deposits, withdrawals, and transfers, maintain cash drawer accuracy, and follow bank policies to prevent fraud.

The role requires 6+ months cash handling and customer service experience, with flexibility to work weekends/evenings. Educational requirement is a high school diploma or GED.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, creating a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Communication

Risk awareness

Follow directions

Active listening

Digital tools

Multi-tasking

Attention to detail

Math skills

Branch hours

Education

High school diploma or GED

Job description

Santander US in Reading, MA is seeking a Teller to assist customers with banking needs, process transactions, and deliver friendly service. You will handle deposits, withdrawals, and transfers, maintain cash drawer accuracy, and follow bank policies to prevent fraud.

The role requires 6+ months cash handling and customer service experience, with flexibility to work weekends/evenings. Educational requirement is a high school diploma or GED.