Teller: Elevate Customer Experience & Cash Handling

Santander US; Fairhaven (MA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

NA

Job summary

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and uphold accuracy and service excellence in a fast-paced branch.

The role emphasizes cash handling, risk awareness, cross-selling, and using digital tools; candidates should have a high school diploma and 6+ months in cash handling and customer service; weekend/evening availability required.

Qualifications

• High school diploma, GED or equivalent work experience - Required.
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Communication

Digital Tools

Attention to Detail

Education

High school diploma, GED or equivalent

Job description

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and uphold accuracy and service excellence in a fast-paced branch.

The role emphasizes cash handling, risk awareness, cross-selling, and using digital tools; candidates should have a high school diploma and 6+ months in cash handling and customer service; weekend/evening availability required.