Customer-Driven Inside Sales & Warehouse Associate

Poolcorp; San Marcos (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

PTO & paid holidays

Tuition education programs

Life insurance & disability

Job summary

POOLCORP is seeking an Inside Sales Associate in San Marcos, CA to enhance the customer experience by answering questions, processing orders, and guiding customers from inquiry to pickup. In a fast-paced, team-driven environment, you’ll help ensure a smooth sales process and accurate invoicing while fostering strong relationships with customers.

The role requires a friendly, service-oriented attitude, solid computer skills (MS Office), and the ability to lift up to 100 lbs.

Qualifications

• Must be 18 years or older.
• Excellent customer service attitude.
• Strong computer skills including MS Office.
• Ability to safely move products weighing up to 100 lbs.
• Preferred: High school diploma or GED.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

MS Office

Strong computer skills

Physical ability

Bilingual (encouraged)

Education

High school diploma or GED

Tools

RF scanner

Job description

POOLCORP is seeking an Inside Sales Associate in San Marcos, CA to enhance the customer experience by answering questions, processing orders, and guiding customers from inquiry to pickup. In a fast-paced, team-driven environment, you’ll help ensure a smooth sales process and accurate invoicing while fostering strong relationships with customers.

The role requires a friendly, service-oriented attitude, solid computer skills (MS Office), and the ability to lift up to 100 lbs.