Customer-Driven Banker II — Growth & Service

Woodforest National Bank; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Woodforest National Bank in Texas seeks a Banker II in Austin to serve as a frontline ambassador, growing retail customer relationships through exceptional service and proactive marketing of products and services.

This role emphasizes Woodforest’s core values of Ownership, Service, Community, and Integrity, with responsibilities spanning sales, service, and compliance to deliver the Woodforest Experience to customers and teammates.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through proactive conversations and referrals.
• Resolve customer inquiries at first point of contact.
• Maintain accurate transaction processing and account opening.
• Explain complex banking solutions in simple terms.
• Deliver warm, personalized customer interactions every day.
• Support community engagement and in-store promotions.
• Protect customer confidentiality and comply with policies and guidelines.
• Open and maintain deposit accounts and consumer loan products with accuracy.

Skills

Proactive sales

Open to coaching

Flexible hours

Customer care

Product knowledge

Confidentiality

Problem-solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Texas seeks a Banker II in Austin to serve as a frontline ambassador, growing retail customer relationships through exceptional service and proactive marketing of products and services.

This role emphasizes Woodforest’s core values of Ownership, Service, Community, and Integrity, with responsibilities spanning sales, service, and compliance to deliver the Woodforest Experience to customers and teammates.