Bilingual Banker II - Retail Banking & Service

Woodforest National Bank; Murphy (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Woodforest National Bank in Texas hires a Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of products and services.

The role emphasizes Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction, with a focus on delivering consistent operational excellence.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs
• Must be fluent in English and Spanish

Responsibilities

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Skills

Retail sales

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Texas hires a Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of products and services.

The role emphasizes Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction, with a focus on delivering consistent operational excellence.