Retail Banker II — Customer Growth & Service Leader

Woodforest National Bank; Nebraska; On-site; USD 40,000 - 56,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships. You will promote banking solutions, support digital tools, and uphold service excellence in a fast-paced retail environment.

The role emphasizes ownership, integrity, community involvement, and the ability to educate customers on products while maintaining regulatory compliance.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Achieve individual sales goals through referrals and marketing outreach inside and outside the branch.
• Resolve customer inquiries at first contact, coordinating with internal partners as needed.
• Maintain operational excellence with accurate transactions, account openings, and regulatory compliance.
• Explain complex banking solutions in a simple, clear manner.

Skills

Retail sales

Customer service

Communication

Organizational skills

Problem-solving

Flexibility

Education

High School Diploma

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships. You will promote banking solutions, support digital tools, and uphold service excellence in a fast-paced retail environment.

The role emphasizes ownership, integrity, community involvement, and the ability to educate customers on products while maintaining regulatory compliance.