Bilingual Banker II: Customer Growth & Service

Woodforest National Bank; Crosby (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a Banker in Texas to serve as a frontline ambassador and build strong retail customer relationships. You will deliver exceptional service, promote banking solutions, and drive sales while upholding Woodforest’s core values.

The role involves handling teller duties, accounts, and cash handling in a fast-paced branch environment, with opportunities to engage in local marketing and community events. Fluency in English and Spanish is required.

Qualifications

• Minimum of 2 years of relevant retail sales or customer service experience.
• Fluent in English and Spanish.
• Willingness to accept coaching and feedback.
• Strong communication and problem-solving skills.
• Flexibility to work extended hours.
• Prior in-store retail banking experience preferred but not required.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through proactive conversations and referrals.
• Resolve inquiries at first point of contact.
• Open accounts and process transactions accurately.
• Promote Woodforest products and digital tools.
• Support community events and branch marketing.
• Maintain confidentiality and comply with policies.
• Perform teller and cash-handling duties.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Communication

Problem solving

Organization

Attention to detail

Confidentiality

Sales referrals

Flexibility

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker in Texas to serve as a frontline ambassador and build strong retail customer relationships. You will deliver exceptional service, promote banking solutions, and drive sales while upholding Woodforest’s core values.

The role involves handling teller duties, accounts, and cash handling in a fast-paced branch environment, with opportunities to engage in local marketing and community events. Fluency in English and Spanish is required.