Customer-Driven Bank Teller — Growth & Benefits

Citizens; New Haven (CT); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Volunteer time off

Matching charitable donations up to $1

Health and vision insurance

Job summary

Citizens Bank in New Haven, CT is hiring a Teller who will greet customers in the lobby, assist with simple transactions using the mobile app or ATMs, and build meaningful experiences at every visit.

You will learn Citizens products to educate customers, respond to questions, and connect them with Bankers for next steps, while observing cash handling, privacy rules, and all applicable policies to protect both customers and the bank.

Qualifications

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate how to use mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers to Bankers for next steps.

Skills

Customer service

Active listening

Communication

Needs assessment

Problem solving

Digital literacy

Evenings/weekends

Education

HS diploma or GED

Job description

Citizens Bank in New Haven, CT is hiring a Teller who will greet customers in the lobby, assist with simple transactions using the mobile app or ATMs, and build meaningful experiences at every visit.

You will learn Citizens products to educate customers, respond to questions, and connect them with Bankers for next steps, while observing cash handling, privacy rules, and all applicable policies to protect both customers and the bank.