Customer-Driven Auto Service Advisor | Upsell & Service

Johnson Brothers Ford II, Ltd; Texas; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

Retirement plan

Ongoing training and development

Career advancement opportunities

Job summary

Johnson Brothers Ford II, Ltd. is seeking a professional Service Advisor to act as the main liaison between customers and the service department. The role emphasizes strong communication, accuracy in documenting concerns, and coordinating repairs from check-in through completion.

Responsibilities include greeting customers, scheduling, explaining estimates, guiding technicians, and ensuring a smooth service experience with accurate records and timely updates.

Qualifications

• Must have valid driver's license with acceptable driving record.
• Previous experience as a Service Advisor, customer service representative, or related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer proficiency and ability to learn dealership or shop management software.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet customers and accurately document service concerns and repair requests.
• Schedule service appointments and maintain shop workflow.
• Prepare and explain repair estimates, recommended services, and costs.
• Communicate with technicians regarding diagnosis, repair status, and completion timelines.
• Keep customers informed of repair progress and obtain approval for additional services when needed.
• Review completed work orders with customers and answer questions regarding repairs performed.
• Process invoices and collect payments as needed.
• Maintain accurate service records and customer information.
• Promote maintenance programs and additional services that benefit the customer.
• Resolve customer concerns in a professional and timely manner.
• Assist in maintaining a clean, organized, and professional service department.

Job description

Johnson Brothers Ford II, Ltd. is seeking a professional Service Advisor to act as the main liaison between customers and the service department. The role emphasizes strong communication, accuracy in documenting concerns, and coordinating repairs from check-in through completion.

Responsibilities include greeting customers, scheduling, explaining estimates, guiding technicians, and ensuring a smooth service experience with accurate records and timely updates.