Customer-Driven Automotive Service Advisor

Jordan Ford; Town of Texas (WI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

401K retirement savings plan

Vacation time

Holiday and sick leave

Company paid training

Job summary

Jordan Ford is seeking an Automotive Service Advisor to greet customers, collect vehicle information, and schedule follow-up service appointments. You will clearly explain repair orders and capture customer requests for specific services.

The role includes test-driving with technicians and estimating time and cost while aligning with customer schedules. Responsibilities include maintaining high standards in handling complaints and ensuring documentation meets government and factory requirements.

Qualifications

• Must hold a high school diploma or equivalent.
• Ford Master Certification preferred (on the job training if not certified).
• If you have worked for other service departments, you must have verifiable CSI scores at or above region and zone.
• Minimum of 2 years in FORD service department.
• Superior customer interaction skills.
• Basic Computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast paced environment.
• Able to lift up to 50 pounds.
• Able to work on your feet for extended periods of time.
• All applicants must be able to pass pre-employment testing to include background checks, drug test, and valid driver license.

Responsibilities

• Greet customers when they arrive and receive the vehicle information. After the appointment the service manager must then schedule a return service appointment.
• Clearly explain any repair order information to the customer and readily take in the requests of the customer for specific services desired.
• Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
• Estimating both time for repair and cost, while doing this they should also consider the schedule of the customer.
• Maintaining high standards through the handling of customer complaints.
• Ensure maintenance of all files required to meet and/or exceed government and factory requirements.

Skills

Problem solving

Automotive knowledge

Communication skills

People skills

Reading and math

Leadership

Learning new tech

Multitasking

Education

High school diploma

Ford Master Certification

Job description

Jordan Ford is seeking an Automotive Service Advisor to greet customers, collect vehicle information, and schedule follow-up service appointments. You will clearly explain repair orders and capture customer requests for specific services.

The role includes test-driving with technicians and estimating time and cost while aligning with customer schedules. Responsibilities include maintaining high standards in handling complaints and ensuring documentation meets government and factory requirements.